[JP Morgan Seoul] Custody Client Operations - Associate

JOB DESCRIPTION
Are you interested in being part of the Custody Client Operations team to serve as the first point support the Global Custody businesses? J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives.

As a Custody Client Operations? Associate within J.P. Morgan Securities Services, you will be monitoring, reporting and advocating continuous improvement of the service delivery relationship between J.P. Morgan and the client by leveraging various systems and tools to monitor and analyze client issues across the organization. You will help the business identify client trends and streamline operational workflows through the use of financial technology digital tools and data analytics software.

JOB RESPONSIBILITIES

• Have full accountability for the End-to-End query resolution raised by clients. These queries will include, but not be limited to Settlements and Corporate Actions, Tax and Income. This will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
• Build relationships with clients to understand client behavior and requirements. Host relevant training sessions for clients.
• Involve in analyzing client transactional data via the latest technology and digital tools in order to identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions.
• Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
• Identify Service Requests and Service Delivery Issues for CSAMs to address; as well as any daily activities that may impact client satisfaction.
• Communicate with clients by email and phone calls and attend client meetings and calls with client services team
• Monitor and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Minimum 7 years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operations.
• Strong focus in client service management, communication and delivery in both Korean and English
• Ability to work closely with business partners and interact with all staff levels
• Ability to be flexible, follow tight deadlines, organize and prioritize work and manage through a changing business landscape
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Ability to have a control focused agenda, and a thorough understanding of program/project risk
• Ability to anticipate issues and aggressively drive initiatives to ensure results
• Proactive in identifying and escalating issues
• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
   

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Self-starter and able to learn quickly
• Extensive knowledge of financial markets and instruments, both domestic and global is an advantage
   

ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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